Shipping policy

At Cielo, we work hard to make sure your wellness products arrive safely and on time. Please review our shipping and refund details below.

 

📦 Shipping Policy

 


Processing Time:

 

  • Orders are processed within 24–48 hours (excluding weekends and holidays).

  • Orders placed over the weekend will be processed the following business day.

 


Delivery Time:

 

  • On average, customers receive their items within 7–14 business days.

  • We are working to shorten delivery times and appreciate your patience amidst occasional carrier delays.

 


Multiple Items:

 

  • If you order multiple items, they may arrive in separate packages due to warehouse logistics.

  • Each package will have its own tracking number so you can follow it from dock to door.

  • Packages may arrive on different days (sometimes a few days apart).

 

🔄 Return & Refund Policy

 


All Cielo products are sold as final sale. Because our supplements are topical, we cannot accept physical returns once they leave our facility.


Refunds may be issued in the following cases:

 

  • Within 24 hours: Cancel any unfulfilled order within 24 hours for a full refund.

  • 30-Day Satisfaction Guarantee: If you’re not satisfied with your results, contact us within 30 days of delivery for a refund (minus shipping costs).

  • Damaged or Defective Products: If your product arrives damaged or defective, send us clear photos and we’ll issue a refund.

 


Non-Eligible Circumstances:

 

  • Normal characteristics of natural ingredients (color, texture, settling).

  • Free promotional items or digital products included with your purchase.

 


Refund Process:

 

  • Email info@drinkinfuse.com with your order number, reason, and photos (if applicable).

  • Refunds are processed within 3–5 business days to your original payment method.

  • Shipping costs are non-refundable.

 

🚚 Shipping Delays

 

Due to occasional carrier or customs delays, shipping times may vary beyond the estimates listed at checkout. Cielo is not responsible for delays that are outside of our control.

 

 

🐾 Preorder Policy

 


From time to time, certain Cielo products may be offered for preorder. Please note:

 

  • Preorders require additional processing time as we manufacture and prepare stock.

  • We appreciate your patience and promise it’s worth the wait — we want to ensure the highest quality for your pup.

 

📩 Contact Us

 


If you have any questions about your order, shipping times, or refunds, we’re here to help:

info@outletcielo.com