Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@outletcielo.com. Please note that returns will need to be sent 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@outletcielo.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@outletcielo.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@drinkinfuse.com. Please note that returns will need to be sent to the following address: 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@drinkinfuse.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@drinkinfuse.com.

At Pawvana, we believe every pup deserves the best care possible. That’s why we proudly offer a 30-Day Wellness Guarantee on all purchases. If you’re not satisfied, we’ll make it right.

 

 

 

Refund Eligibility

 


We offer a 100% refund under the following conditions:


Within 24 Hours:

 

  • Cancel your order within 24 hours (before it has been fulfilled) for a full refund — no questions asked.

 


30-Day Satisfaction Guarantee:

 

  • If you’re not completely satisfied with your dog’s results after using our products as directed, contact us within 30 days of delivery for a full refund (minus shipping costs).

 


Damaged or Defective Products:

 

  • If you receive a tub that is damaged or defective upon arrival (broken seal, damaged packaging, etc.), you may request a refund. Clear photos must be provided to demonstrate the issue.

 

 

 

 

Non-Eligible Circumstances

 


Refunds will not be issued in the following situations:

 

  • Normal Product Characteristics: Slight variations in scoop texture, powder settling, or natural color are not considered defects.

  • Promotional Items: Free samples, bonuses, or digital products included with your order are not eligible for refunds.

 

 

 

 

Delivery Address & Lost/Stolen Packages

 


Once an order has been marked as delivered to the address provided at checkout, Pawvana is no longer responsible for the package. It is the customer’s responsibility to ensure the shipping address is correct and secure.


If you cannot locate your package, we recommend contacting the carrier directly to file a claim.

 

 

 

Refund Process

 


All sales are final and Pawvana does not accept physical returns. Our refund process is handled without requiring you to send back the product.


To request a refund:

 

  1. Contact our support team at info@drinkinfuse.com

  2. Include your order number and reason for the request

  3. Attach clear photos if claiming product defect

 


Our team will review your claim and process eligible refunds within 3–5 business days. Refunds will be issued to your original payment method.

 

 

 

Questions?

 


If you have any questions about our refund policy, please contact us at info@drinkinfuse.com.